Location: Cambridge - Hybrid Industry: Audio & Video / Technology Services Clients: High-End, Enterprise & Executive Environments About the Role We are seeking a highly skilled Global Support Technician to provide exceptional audio and video support to a portfolio of high-end clients worldwide. This role is ideal for an AV professional who thrives in fast-paced, client-facing environments and is passionate about delivering seamless technology experiences. You will act as a trusted technical partner, supporting mission-critical audio and video systems across corporate, executive, and premium environments. Key Responsibilities Provide remote and on-site technical support for professional audio and video systems Troubleshoot and resolve AV incidents quickly and efficiently to meet strict SLAs Support video conferencing platforms and integrated meeting room solutions Work directly with high-profile clients, maintaining a professional and customer-focused approach at all times Monitor, maintain, and optimise AV systems to ensure maximum uptime and performance Collaborate with global support teams, engineers, and third-party vendors Document incidents, resolutions, and system changes accurately Participate in out-of-hours or on-call support when requiredRequired Skills & Experience Proven experience in a professional Audio & Video support role - or knowledge with AV technology Strong knowledge of high-end AV environments (corporate, executive, or broadcast-level setups) Solid understanding of signal flow, audio processing, displays, cameras, control systems, and networking fundamentals Excellent troubleshooting and problem-solving skills Comfortable working with demanding, high-profile clients Strong communication skills, both technical and non-technical