Company Overview :
My client is a global payment provider, committed to fostering a workplace where innovation, inclusion, and collaboration drive success. As a global leader they understand that their people are their greatest asset.
Due to growth they are looking for a Senior Office & Facilities Manager to be based out of their London Office.
Role Summary – Office & Facilities Manager (Global)
The purpose of this role is to ensure Boku’s global office environments support employee wellbeing and productivity, focusing on facilities, health & safety, security, and environmental impact.
Key Responsibilities:
1. Leadership & Team Management
- Lead and support a global team of 4 Office Managers.
- Provide performance feedback and align team goals with company objectives.
- Ensure service excellence and responsiveness to business needs.
2. Facilities & Office Operations
- Oversee smooth, safe operation of global offices (notably London & San Francisco).
- Manage office budgets, procurement, and supplier contracts.
- Handle maintenance, security, and workplace safety procedures.
- Organize logistics such as meeting room checks, lunches, and board hotel bookings.
3. Health, Safety & Compliance
- Ensure First Aid and Fire Marshall training is up to date.
- Maintain compliance with Health & Safety legislation.
- Lead environmental and wellbeing initiatives.
- Maintain disaster recovery plans and conduct risk assessments.
4. Property & Project Management
- Liaise with landlords and manage relocations.
- Supervise contractors and ensure quality standards.
5. HR & Event Support
- Support HR with onboarding, DEI assessments, and travel/event coordination.
- Ensure new hires are informed on facilities and office procedures.
This roles requires someone to be in the office 5 days a week, as well as some support to functions and events outside of standard working hours.
Key Skills and Competencies
- Substantial experience in Office and Facilities Management
- Excellent communication and collaboration skills
- Proven leadership and management skills of a team
- Attention to detail and problem solving skills
- Proficient in MS Office (MS excel and MS Outlook)
- A sound understanding of Health & Safety legislation and policy
- Experience of event and project management
- The ability to set and keep to budgets
- Experience of working across international geographies
- Experience of implementing change for improved service/experience
Qualifications
- IOSH or NEBOSH certificate
- Relevant office/business management degree or demonstrable equivalent experience